Receptionist Vacancy

  • Full Time
  • Kigali


. Manage REMA visitors

Welcome and orient visitors in respective units;
Exhibit professional behavior and positive impression to visitors to reflect REMA good image and ensure visitors satisfaction;
Provide visitors with useful information about the Institution as and/or when required;
Provide key brochures/newspapers to visitors;
Connect visitors with relevant Managers;
Provide positive feedback to customers and manage their complaints.

2. Share information with relevant Authority, staff or stakeholders

Listen very carefully, answer incoming calls, and explain services that REMA offers;
Properly handle stakeholders inquiries;
Manage appointments as may be required by the visitors to the related staff;
Reply to emails while necessary

3. Report to the Director of Administration and Finance

Follow instructions of the Director of Administration and Finance on how to provide specific information to provide to REMA visitors;
Prepare and submit on regular basis a report of the reception to the Director of Administration and Finance

Job Profile

A2 in Secretariat Studies, Human Sciences, or A1 Secretariat Studies, Office Management, Public Administration, Administrative Sciences, Management.

Key technical skills & Knowledge required:

Strong interpersonal and communication skills
High attention to detail
Able to stand for extended period of time
Avid understanding of front desk operations
Good time management skills
Excellent telephone etiquette
In-depth knowledge administrative and clerical protocols
Knowledge of customer services practices
Highly skilled in handling incoming calls and routing them appropriately
Highly skilled in greeting visitors and directing them to the right person or section
In-depth knowledge in managing guests’ books and issuing security passes
Hands – on experience in giving information and answer questions
Proven record of answering calls and taking messages
Demonstrated ability to deal with phone and email inquiries
Able to keep an organized reception area
Comprehensive knowledge of organizing and reading materials in the waiting area